At Isura Homecare, LLC (“Isura Homecare,” “we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of our clients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

While providing services, we may collect personal, medical, and financial information from clients, employees, and caregivers, including but not limited to:

• Name, address, phone number, email address
• Date of birth, gender, Social Security Number
• Medical history, diagnoses, treatment plans
• Insurance and billing information
• Emergency contact information

2. How We Use Information

We use the information we collect to:

• Provide personal care and skilled nursing services
• Coordinate with physicians, healthcare providers, and insurers
• Process billing and payment for services
• Communicate with clients and their authorized representatives
• Comply with legal and regulatory requirements

3. Disclosure of Information

We may share client information with:

• Healthcare providers involved in the client’s care
• Insurance companies for payment and authorization purposes
• Government agencies as required by law
• Authorized family members or legal representatives
• Our staff and contractors involved in service delivery

We do not sell or rent personal information to any third party.

4. Safeguarding Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure electronic systems with restricted access
• Staff training on confidentiality and HIPAA compliance
• Confidentiality agreements with all employees and contractors

5. Client Rights

Clients have the right to:

• Access and obtain copies of their personal information
• Request corrections to their records
• Request restrictions on certain uses and disclosures
• File a complaint if they believe their privacy rights have been violated

Requests should be submitted in writing to the Isura Homecare Privacy Officer.

6. Retention of Information

We retain personal information only as long as necessary to fulfill legal, regulatory, and operational requirements.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website or provided directly to clients as required.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or your rights, please contact: care@white-cat-624404.hostingersite.com